A key aim of the Patient Experience Network (PEN) is to identify, share, spread and embed great practice in patient experience. Please note that information given in your entry may be used to this end, including in the summaries of the case studies which may be available on the website, in other publications and on social media.

By entering the Patient Experience Network National Awards you also agree to PEN publishing non-private information from the Entry in the interests of PR and communications.

Should you require further information please contact: info@patientexperiencenetwork.org

Award Entry Refund Policy

• All Entries will be entitled to a refund if cancellation is received via email or in writing within 14 days of the date of the invoice or credit card payment.
• For refunds there will be a £15 or 5% administration fee, whichever is the greater.
• For entries made within 14 days of the final submission date no refund will be made.
• Registration over the phone with a member of our team constitutes an official booking and agreement that payment will be made.
• Calls may be recorded and may be used as evidence of an order being placed.

Attendee Bookings Refund Policy

All bookings will be entitled to a refund if cancellation is received via email or in writing within 14 days of the date of the invoice or credit card payment.
For refunds there will be a £15 or 5% administration fee, whichever is the greater.
For bookings made within 30 days of the Awards Event no refund will be made.

Non-Attendance at the in-person event due to the requirement to self-isolate due to Covid-19 will be dealt with on a case-by-case basis.

Payment Instructions

If paying by invoice, pleas ensure you have obtained a valid Purchase Order Number before completing this booking if required by your organisation.

Payment can also be made online via Card.

Payment is due immediately, prior to the virtual event and no later than 30 days from the date of the invoice.
Please include the invoice/reference number as the reference for the payment transaction.

Your payment will be processed by:
Patient Experience Network.
3 The Mill, Stuart Works
High Street
Wordsley
DY8 4FA

PEN is a company registered in England & Wales.

Company Registration Number: 7258261
VAT Registration Number: 103904742

Payment Terms

All invoices raised are deemed due for immediate payment. The Company cannot be bound by Terms and Conditions of which it is not made aware prior to bookings being made.

In any case payment must be received for each of the following prior to the event:
Finalists' announcement (for Entrants)
Awards Presentation (for Attendees)

Where payment has not been received the Company may refuse admission. In the event that payment has not been received, a valid Purchase Order or written confirmation of payment date, on company headed note paper may be sufficient if agreed with the Company in advance.

Please make payable to:
Patient Experience Network
Natwest Bank, 89 Mount Pleasant Road, Tunbridge Wells, Kent, TN1 1DT
Sort Code: 55-70-13
Account No: 78323142

Late Payment:

After 30 days, interest will be added to the amount owed at the rate of 8% above the Bank of England Base Rate. A £40 administration charge, in addition to the interest will be added for the collection of late payments.